Shipping policy

Shipping Policy

At Aurora and Tail, we aim to provide a smooth and reliable delivery experience for all orders. Please review our shipping details below.

Order Processing

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing the next business day.

  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times

As a boutique brand working with premium suppliers, shipping times may vary depending on the item and destination. Estimated delivery times:

  • USA: 7–20 business days

  • International: 10–25 business days

Please note that these are estimates and may be affected by carrier delays, customs, or high-volume seasons.

Shipping Rates

  • Shipping rates are calculated at checkout based on your location and the weight of your items.

  • Occasionally, we offer free shipping promotions.

Tracking Your Order

All orders include tracking. Once shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking updates to appear.

Delays & Lost Packages

  • Aurora and Tail is not responsible for shipping delays caused by the carrier, customs, weather, or incorrect address information.

  • If a package is lost or marked “delivered” but not received, please contact the carrier directly. We will assist when possible.

Incorrect Addresses

Customers are responsible for entering accurate shipping information. Orders cannot be rerouted once they are shipped. We are not responsible for packages delivered to an incorrect address provided at checkout.

Customs & Duties (International Orders)

International customers are responsible for any customs fees, import taxes, or duties applied by their country.